BILLING FOR LABORATORY TESTS
Your laboratory tests have been sent to Solstas Lab
Partners, a regional laboratory based in North Carolina.
Please take a few minutes to review the information
regarding the billing policies of Solstas Lab Partners.
If you have a question about your Solstas bill or
statement, please contact Solstas Lab Partners directly
at 1-888-664-7601. Use phone option #1 for billing
inquiries. There is NO REASON to initially call your
As a courtesy to you, Solstas Lab Partners will bill
your primary insurance company for the tests performed
by the laboratory, if all the required information is
supplied to us and is correct. Solstas files selected
secondary insurance carriers. Please contact Solstas’
billing office for additional information. However, you
may file a claim yourself by submitting the invoice you
receive from Solstas, along with the Explanation of
Benefits (EOB) you receive from your primary insurance.
If you receive and Explanation of Benefits (EOB) from
your insurance company that you have questions about,
please call your insurance company first. They will be
able to explain your benefits that are specific to your
You may receive a bill from Solstas Lab Partners for
several different reasons. Some of the most common
Your insurance policy is subject to a Co-Pay or
Information regarding you policy number, group number
diagnosis code, or other important information was not
provided to Solstas. You may need to call Solstas at
1-888-644-7601 to provide additional information or use
our website to provide information at
Your insurance company needs information from you as
stated on you EOB. Call your insurance company to
provide the required information.
Your policy may not cover laboratory tests.
Your testing was deemed by the carrier to be “not
Your policy has maximum benefit limitations.
A Handling Fee may be assessed if payment is not made in
a timely manner.
Please direct all billing inquiries concerning your
Solstas bill to 1-888-664-7601, Monday through Friday
from 8AM to 5PM.
SOLSTAS LAB PARTNERS THANKS YOU FOR USING OUR SERVICES!